Welcome to the Stay123
To access your Customer Account, please use the login window to the right. Once you have logged in, you will be able to view all your reservations.
Below are some frequently asked questions that may be of help:
- I need to change my reservation.
Please contact Customer Service via our customer service page to change your reservation.
- I need to cancel my reservation.
You can cancel your reservation online any time before 4pm, 24 hours prior to arrival date. You can also call us at 845-689-0095 during 10am to 7pm EST.
- I lost my confirmation, or I never received the email.
Please go to the Customer Service page and fill out the reservation receipt form. You should receive the confirmation within a few minutes. If you do not receive the email within a few minutes, please check the Spam folder in your email to ensure that your confirmation email was not auto-filtered to that folder.
- I need directions to the hotel. Directions are provided on your reservation receipt. If you need another copy of your reservation receipt, please contact customer service.
If you are a Hotel Partner, click here for login to your online manager.